Frequently Asked Questions
Referral Intake @ The Village Clinic
Payments & Cancellation Fees
Appointments & Assessments
New referrals
Intake Process
As a specialist clinic, all prospective patients require a referral to see one of our specialists. Referrals may be forwarded to The Village by post, fax or email.
If the referred to clinician does not have capacity to see you, we may ask other clinicians at The Village to review the referral to ascertain if they would be suitable for your needs
Our intake process involves clinical review aimed to offer the most suitable service providers for your particular needs. We can not guarantee that there will be a suitable clinician available, but are always open to receiving referrals and attempting allocation.
Should your referral be accepted by one of our clinicians, our administration staff will SMS you an alert, and will call or email you to book initial appointments.
Please allow a minimum of 10-20 working days for an outcome.
Not all of our referrals are able to be allocated due to varying clinician capacity over time. We will let you know if, following the clinical review process of 10-20 working days, we were unable to allocate a suitable clinician.
Payment
PAYMENTS
The Village is a fee-for-service clinic. Payments in full are expected on the day of appointment during office hours of Monday to Friday 9am-5pm. For after hours consultations, payment is appreciated within 24 hours of appointment. We will process your Medicare rebate using Easyclaim to enable a fast refund.
E-TYRO
The Village uses a secure online portal for payments of teleheath consultations. You may opt to store your enctrypted details at any time
SAFETY NET
Psychiatric outpatient care and Psychologist care under a Mental Health Care Plan are eligible for Medicare Safety Net. This means once your combined out of pocket expenses or gap payments (i.e. the difference between what you pay and the Medicare rebate) have reached a threshold as a family, Medicare will pay 85% of your out of pocket expenses for the remaining calendar year. This combined out of pocket expense threshold can be contributed to by psychiatric care, as well as other medical and health services. The Medicare Safety Net threshold is different for individual families. You must be registered as a family for Medicare Safety Net to combine your benefit. https://www.humanservices.gov.au/customer/services/medicare/medicare-safety-net
CANCELLATION POLICY
Appointment reminders are sent 7 - 10 days prior to appointments . We ask that any cancellations or rescheduling is arranged with two working days notice . This notice period is vital to ensure patients on our waiting lists are provided an opportunity for appointments. Cancellations and rescheduling requests that do not honour this timeframe may incur a cancellation/late rescheduling fee. Missed appointments will also be subject to a Failed to Attend fee.
FINANCIAL CONSENT
All new patients are requested to complete Financial Consent forms outlining treating clinician's fees and consent to fee payment.
REFERRAL and INTAKE PROCESS REQUIRED
Appointments cannot be created for new patients without completing our Referral and Intake Process.